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Privacy Policy
The privacy and security of your personal data are and will always be of utmost importance to the Trucks Control group. Therefore, we would like to transparently demonstrate how and why we collect, store, share, and use your personal data – as well as define the controls and options you can use to share your personal data.
This Policy defines the essential details regarding your personal data list, and applies to all services and purchases made with the Trucks Control group. The terms and conditions governing the services received and purchases made are defined in the Invoice Request at the time of purchase.
Occasionally we may develop new services or offer additional services. If the introduction of such new or additional services results in any material change in the way we collect or process your personal data, we will provide you with additional information, terms or policies. Except as otherwise indicated when new or additional services are introduced, they will be subject to this Policy.
The objective of this Policy is:
To ensure you understand the reasons why we collect and use your personal data and how it is shared;
To explain how we use your personal data in order to provide excellent service
To explain your rights and choices regarding the personal data we collect and process, and how we protect your privacy.
We hope this document helps you understand our privacy commitments regarding your personal data. If you do not agree with the content of this Policy, you may choose not to use our services.
The General Data Protection Law, or "LGPD," grants certain rights to individuals regarding their personal data. Therefore, we seek to ensure transparency and access controls to allow users to benefit from these rights. The rights granted to individuals, without prejudice to the limitations provided for in applicable legislation, are as follows:
Right of access
The right to be informed and to request access to personal data processed by us;
Right of rectification
The right to request that we amend or update your personal data when it is incorrect or incomplete;
Right of removal
The right to request the removal of your personal data;
Right to restriction
The right to request that we temporarily or permanently stop processing all or some of your personal data;
Right to object
The right, at any time, to object to the processing of your personal data for reasons relating to your particular situation; The right to object to the processing of your personal data for direct marketing purposes;
Right to data portability
The right, at any time, to object to the processing of your personal data for reasons relating to your particular situation; The right to object to the processing of your personal data for direct marketing purposes;
Right not to be subject to automated decisions
The right not to be subject to decisions taken solely by automated means, including profiling, where the decision has legal effects concerning you or similarly significant effects.
To learn more about these rights, exercise them easily, and register your preferences regarding how the Trucks Control group uses your personal data, we provide the following resources:
Customer Support Resources
We have a customer support page on our website that provides additional guidance on personal data protection. One of the main sources of information is the FAQ, which offers quick answers to common customer questions.
If you have any questions about your privacy, your rights, or how to exercise them, please contact our Data Protection Officer at dpo@truckscontrol.com.br. If you have any questions about the processing of your personal data, we would like to clarify them. However, you can also contact and file a complaint with the National Data Protection Authority.
Below is a list outlining the categories of personal data we collect and use, and how we collect them:
DESCRIPTION OF PERSONAL DATA COLLECTED:
Customer Data
These are the personal data provided by you or collected by companies belonging to the Trucks Control group to allow you to purchase or contract services. This personal data may include your name, copies of your CPF/RG/Driver's License, email, birth certificate, marital status, type of residence, education level, spouse's CPF/RG, marriage certificate, home and business phone numbers, mobile phone number, date of birth, profession, gender, credit or debit card, bank details, professional association, expiration date and certain digits of your card number, income, business references, postal code, vehicle registration document (DUT), vehicle license plate, fleet list, insurance policy, and data on which company(ies) you are affiliated with.
Description of personal data collected through your use of services provided by the Trucks Control group:
Usage Data
These are the personal data collected about you when you access and/or use the Trucks Control group services, namely: Information about your Service and Purchase plan type. Biometrics, when registering in the tracking software to use its available functionalities, when acquired by the client; Information about your interactions with the Trucks Control group services, such as your location (including date, time, longitude and latitude), image, service history, browsing history and interactions with the Trucks Control group services, details of the use of third-party applications in connection with the Trucks Control group services, such as mirroring to third parties for access to the tracking system and information. Voice/Telephone Recording Data; Some technical personal data, which may include: (1) URL information; (2) online identifiers, including cookie data and IP addresses, Logs; (3) information about the types of devices you use, such as device IDs, network connection type (e.g., Wi-Fi, 3G, LTE, Bluetooth), provider, network and device performance, browser type, language, information for digital rights management, operating system and Trucks Control Group application version; (4) your location may be detected or inferred from certain technical data (e.g., your IP address, your device's language setting) to meet the geographic requirements of our licensing agreements and to provide personalized content and advertising; and (5) mobile sensor data generated by movement or orientation (e.g., accelerometer or gyroscope) necessary to provide you with specific features of Trucks Control Group services.
Description of personal data collected through third parties
Payment partners
If you choose to pay for a service or feature via invoice, we may receive data from our payment partners for sending invoices, processing your payment, and providing the purchased products and services.
When you use or interact with Trucks Control group services, we use various technologies to process the personal data we collect, for several reasons. The table below outlines the reasons why we process your personal data, the legal basis on which we can lawfully process personal data, and the categories of personal data (identified in Section 4 'How do we collect your personal data?') used for these purposes:
| Description of the reasons why the Trucks Control group processes your personal data ('purpose of processing') | Legal basis for the purpose of processing | Categories of personal data used by the Trucks Control group for the purpose of processing | |
|---|---|---|---|
| To provide and customize the services of the Trucks Control group. | |||
| To understand, diagnose, solve, and correct problems with the group's services | |||
| Evaluate and develop new features, technologies, and improvements for the Trucks Control group's services. | |||
| Marketing, promotional and advertising purposes. | |||
| Voice Data/Telephone Recording | |||
| Fulfill contractual obligations with third parties (e.g., licensing agreements), as well as take appropriate action regarding reports of intellectual property infringement and inappropriate content | |||
| To initiate, pursue, or defend legal actions. | |||
| Access control to the premises of the Trucks Control group of companies. | |||
| Conducting business planning, reporting, and forecasting. | |||
| Process your payment. | |||
| Detect fraud, including fraudulent payments and fraudulent use of Trucks Control group services. | User Data |
For additional information on the balancing test carried out by the Trucks Control group to ensure compliance with rights under the LGPD, please refer to Section 15 'How to contact us?', as well as for further information on how to contact us.
We have established the categories of recipients of personal data collected or generated through your use of Trucks Control group services.
Publicly available information
Personal data is not made publicly available by Trucks Control group companies, except with the client's own authorization.
Personal data that you can choose to share
The personal data listed below will only be shared with the recipient categories indicated in the table below, if:
If you choose to use a specific feature of the Trucks Control group services to share specific personal information and data, you will need to make proper use of the tracking service features available in the software; or
Grant us your permission to share your personal data.
Recipient categories and reason for sharing
Third-party applications and devices connected to your account
If you make your account available to a third-party application and/or device(s), such as tracking information for third-party control, like third-party tracking cell platforms and services through applications integrated with Trucks Control group services, technical data will be shared with the operator of that third-party application and/or device to connect your account and/or facilitate the playback and access to Trucks Control group services. Regarding certain third parties who may request or require us to share your information with them, your authorization will be requested before we provide any information to said third parties.
Your Shippers
There may be occasions when you wish us to share information about your use of, or even access to, your Service with other users of Trucks Control group services. For example, a shipper who contracts your freight services.
Learn more about managing notifications, your publicly available information, and what you share with others in Section 3 Your Rights and Preferences: We guarantee acceptance and control of this Policy.
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